Welcome to HERO Men's Wellness, a platform operated by Raiqa Health. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you access our website, platform, or related services (collectively, "Services").

By using HERO, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and health-related information necessary to provide safe and effective care. This may include:

2. How We Use Your Information

Your information is used to deliver safe, compliant, and personalized care. Specifically, we use it to:

• Provide telehealth consultations and medical advice

• Facilitate prescriptions, refills, and deliveries

• Communicate updates, reminders, and customer support

• Improve our services, site performance, and user experience

• Comply with legal and regulatory requirements

We will never sell or rent your personal data to third parties.

3. Sharing and Disclosure

We may share your information only when necessary, and only with:

• Licensed healthcare providers involved in your care

• Pharmacies and laboratories fulfilling prescriptions or tests

• Delivery partners ensuring your medication reaches you securely

• IT and analytics partners supporting platform functionality

• Regulatory bodies or law enforcement, if required by law

All partners are contractually bound to comply with Australian Privacy Principles (APPs) and, where applicable, U.S. HIPAA regulations for health data protection.

4. Data Storage and Security

Your data is stored on secure, encrypted servers. We use industry-grade security protocols including:

• End-to-end encryption of data in transit and at rest

• Multi-factor authentication for all access points

• Regular security audits and compliance checks

Despite our efforts, no system is completely secure. We encourage you to use strong passwords and protect your personal login details.

5. Your Rights

You have the right to:

• Access and request a copy of your personal information

• Request corrections or updates to inaccurate data

• Withdraw consent or request deletion of your information (where legally permissible)

• Opt out of marketing or promotional communications

To exercise these rights, contact us at support@raiqa.health

6. Cookies and Tracking

HERO uses cookies to enhance your user experience and gather analytics on website usage. You can control or disable cookies through your browser settings, but some features of our site may not function properly without them.

7. Data Retention

We retain your medical and personal records only as long as necessary to comply with medical, legal, and regulatory requirements. When data is no longer needed, it is securely deleted or anonymized.

8. Cross-Border Data Transfers

If you are located outside Australia, your information may be transferred to and processed in these jurisdictions. We take reasonable steps to ensure your data is protected under equivalent privacy safeguards.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website with the updated date.

10. Contact Us

If you have questions or concerns about our privacy practices, please contact: